privacy policy

1. Introduction

MultiClip AI ("MultiClip," "we," "us," or "our") operates the multiclip.ai website and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

We may collect the following types of information:

• Account information: name, email address, and password when you create an account.
• Payment information: billing details processed securely through our third-party payment provider. We do not store full card numbers.
• Video content: videos you upload for processing. These are used solely to deliver the clipping service and are deleted after processing unless you choose to retain them.
• Usage data: device information, browser type, IP address, pages visited, and interactions with the platform collected automatically via cookies and similar technologies.
• Communications: any messages you send to our support team.

3. How We Use Your Information

• Provide, operate, and maintain the MultiClip service.
• Process your video content and deliver extracted clips.
• Process payments and manage your subscription.
• Send transactional emails (account confirmations, billing receipts, service updates).
• Improve, personalise, and expand the platform.
• Monitor and analyse usage trends and performance.
• Detect, prevent, and address technical issues or fraud.

4. Data Retention

Uploaded videos are processed in real time and automatically deleted from our servers within 24 hours of processing completion, unless you explicitly choose to store them. Account data is retained for the duration of your account and for a reasonable period thereafter to comply with legal obligations.

5. Third-Party Services

We use trusted third-party providers for payment processing, hosting, analytics, and email delivery. These providers have access to your information only to perform tasks on our behalf and are obligated to protect it. We do not sell your personal information to third parties.

6. Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies

We use essential cookies to maintain your session and preferences. We may also use analytics cookies to understand how the platform is used. You can control cookie preferences through your browser settings.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Object to or restrict certain processing activities.
• Export your data in a portable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at support@multiclip.ai.

9. Children's Privacy

MultiClip is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at support@multiclip.ai.